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Returns and Refunds Policy

Thank you for shopping at LoyaltyDogTreats.com. As you know we always strive to bring you and your furrfamily the very best products and services in record times…. but we know we can’t keep everyone 100% happy. Thus, if you and your furry friend are not entirely pleased with your purchase from us, we can understand that our treats or products may not be for all dogs.

But because we love our dogs, (oh and their humans) Loyalty Dog Treats offers a 100% satisfaction guarantee. Our products can be refunded at our cost within 15 calendar days of the original purchase of the product. After 15 days, we kindly ask that you pay the shipping charge of the item back to us.

Note: We recommend that you keep all original packing material for a minimum of 15 days in case a return or exchange is necessary.

  • All returned merchandise will be refunded in the original form of payment.
  • Products sold at trade-shows, fundraisers or any special events are final sale.
  • Orders that have applied discount codes to them, can be returned within 15 days but we ask that you pay the shipping fee back to us if there is no damage to the product. 

Before you return a product, please make sure of following:

  1. The product was purchased in the last 15 days.
  1. You have the receipt or proof of purchase from Loyalty Dog Treats (this can be found in our account online).
  2. You have sent an e-mail to info@loyaltydogtreats.com letting us know which product(s) you would like to return, along with your order number.

Please contact us first before sending product back:

Damaged items:

If you received a damaged product, please notify us immediately for assistance.

  • To be eligible for a full refund or exchange, we ask that you e-mail info@loyaltydogtreats.com with an image attachment showing the damage within 24 hours of confirmed delivery.
  • Claims without photo proof of damages will be refunded 50% of the price of the item.

Contact us:

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@loyaltydogtreats.com

 

Thank you,

Loyalty Dog Treats.